Nexdrale by Spreadle
Data deletion
Effective
Request deletion of Nexdrale account, WhatsApp connection or captured-message data, and learn how disconnection differs from deleting records.
Send a deletion request
Email spreadlellc@gmail.com with the subject Nexdrale data deletion. Tell us whether you are a workspace owner, a business administrator or a person who messaged a connected business. Include the relevant business name, the phone number with country code and which records you want removed. An owner can include a business or connection ID. Do not send passwords, access tokens, registration PINs, identity documents or a complete chat transcript.
What happens next
We acknowledge the request, verify authority using proportionate information, locate the relevant records and explain what can be removed or what needs the business’s instruction. We respond within the time required by applicable law and explain any permitted extension or retention requirement. If records must be retained for a legal obligation or a necessary security investigation, we explain the basis and limit further processing accordingly. We confirm the outcome through the request’s verified contact route.
If you are a person who messaged a business
Contact that business directly as well. It controls the customer-service purpose and may have records in other systems. We can help locate Nexdrale-held message and contact data and route the request to the authorized administrator. We cannot delete the business’s records outside Nexdrale or erase messages stored on someone else’s phone or by Meta.
If you administer a connected business
Ask the authorized workspace owner to pause automation and disconnect the relevant number where appropriate. Disconnecting removes saved connection credentials locally; revoking the app through Meta Business Settings removes Meta authorization. These actions are distinct from deleting captured messages, templates, profile-operation records or business records. Include a deletion request for retained Nexdrale data if that is your intention.
Retention and confirmation
The inbox exposes captured messages for 30 days, with expired records removed lazily during subsequent processing. Do not rely on expiry as a substitute for a deletion request. We assess temporary runtime data, message records, credentials, account/business settings and relevant provider copies within the request’s scope. Backups, statutory records and third-party systems can have different retention rules. We identify any limitation rather than claiming that disconnection immediately erases every copy. See the privacy policy for processing details.